Returns Investigation & Resolution Techologist
Salary: Competitive Plus Benefits
Location: Coventry Store Support Centre - Ansty Park and Home, Coventry, CV7 9RD
Contract type: Permanent
Business area: Argos
Closing date: 29 June 2026
Requisition ID: 400065408
At Argos, we’re committed to delivering products that customers can trust. When things don’t go to plan, how we respond matters just as much as the product itself. That’s where our Technical & Ethical team plays a key role, using insight from returns and complaints to continually improve quality and customer experience.
This Returns Investigation & Resolution Technologist role sits right at the centre of that. You’ll take ownership of investigating serious product complaints, uncovering root causes and driving actions that improve product performance and reduce returns. Your work will help shape product quality, influence supplier standards and enhance the experience our customers have every day.
Combining strong analytical thinking with a hands-on, problem-solving approach, you’ll stay close to the detail, using data and insight to identify trends while working collaboratively across the business to turn findings into meaningful change.
We’re looking for someone who brings a practical, hands-on approach to product investigation, ideally with a background in electrical or technical products.
What You’ll Do
Take a hands-on approach to investigating product faults, including disassembly and inspection where required, to better understand root causes and support technical findings.
Acting as the focal point for serious product complaints and returns analysis across general merchandise, you’ll ensure issues are investigated thoroughly and resolved within agreed timescales.
You’ll analyse returns data, customer feedback and complaints to identify trends and recurring issues, using this insight to prioritise where to focus.
Working closely with Product Technologists and wider teams, you’ll help translate findings into clear actions that support improvements in product standards and manufacturing processes.
You’ll create clear, structured action plans and reports, outlining root causes and recommending corrective actions to improve product quality and reduce future issues.
You’ll play a key role in influencing stock decisions and ensuring corrective actions are implemented effectively and at pace.
You’ll also support supplier visits and inspections where needed, working collaboratively to deliver the right outcomes.
Who You Are
You’re a detail-focused problem solver who enjoys investigating issues and getting to the root cause, bringing experience of hands-on product fault investigation through methods such as disassembly or basic testing. Ideally, you’ll have a background in electrical, engineering or technical products.
You’re comfortable communicating with a wide range of stakeholders, able to present findings clearly and influence next steps.
You bring a structured approach to your work, with strong organisation and attention to detail, ensuring investigations are documented thoroughly and actions are followed through.
Collaborative and proactive, you work closely with technical, operational and supplier teams to drive improvements and deliver better outcomes.
Essential Criteria
- Experience in a technical role within a retailer, supplier or service provider environment
- Experience in product fault investigation using hands-on disassembly and electrical testing
- Strong reporting skills, with the ability to present findings and recommend actions
- Confident communication skills, with the ability to engage a range of stakeholders
- Strong analytical capability and confidence working with data
- Comfortable working in a fast-paced environment, managing multiple priorities
- Willingness to travel within the UK to warehouses and suppliers where required
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
