Operational Communications Manager
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Argos
Closing date: 21 April 2026
Requisition ID: 400056732
At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation, you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.
About the team
Argos Operations is the backbone of one of the UK’s leading retailers, driving efficiency and innovation across our retail stores, fulfilment centres and central support teams. Our division is dedicated to enabling colleagues to deliver exceptional customer experiences, ensuring that everything runs smoothly from store to door. We pride ourselves on a dynamic, collaborative culture where every voice counts and new ideas are welcomed. If you’re passionate about elevating operational excellence and thrive within a fast-paced, agile environment, this is the team for you.
More about the role
As Operational Communications Manager, you’ll play a pivotal role in shaping how information flows across Argos Operations. You’ll be responsible for delivering clear, timely and action-oriented communications that enable colleagues to execute brilliantly every day. Expect to simplify complex operational activities into engaging narratives, develop tools and templates, and create agile frameworks to empower teams—especially during out-of-hours or weekend events.
Day-to-day, you’ll collaborate closely with senior leaders and cross-functional teams. You will plan, design and deliver operational communications across multiple sites, ensuring everyone receives the right information at the right time. You’ll lead key projects such as streamlining message delivery during peak trading periods or incidents, and contribute directly to driving productivity, customer satisfaction, and right-first-time delivery.
More about you
To succeed in this role, you’ll be able to demonstrate excellent written and verbal communication skills, with the ability to translate complex operational activity into simple, actionable messages. You have experience planning and delivering communications in a multi-site organisation and are confident using digital platforms to reach colleagues wherever they are. Your stakeholder management and influencing skills will be second to none, enabling effective collaboration and alignment across teams and senior leaders.
We value behaviours such as ownership, adaptability and collaboration. You’ll be calm and effective under pressure, able to manage multiple priorities and respond quickly to business needs. Above all, you’ll bring a positive attitude and genuine passion for helping colleagues deliver outstanding customer experiences.
Essential
- Outstanding written and verbal communication skills, with the ability to write simply, clearly and in an Argos/Sainsbury’s tone of voice.
- Strong ability to translate complex operational activity into simple, actionable messages that support colleagues to focus on what matters most for customers.
- Proven stakeholder management and influencing capability, including the confidence to work with senior leaders and cross functional teams to align and prioritise messages.
- Experience operating at pace in a fast-changing environment, managing multiple priorities calmly and effectively, including during incidents or peak trading periods
Desirable
- Working knowledge of Argos retail & fulfilment operations.
- Confident using MS Office and digital communication platforms.
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We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
