Corporate Office Care Concierge
Salary: Competitive Plus Benefits
Location: London Store Support Centre, London, EC1M 6HA
Contract type: Permanent
Business area: Finance & Business Development
Closing date: 16 April 2026
Requisition ID: 400056524
Why join us
Joining us as a Corporate Office Care Concierge offers the opportunity to be part of a dedicated Front of House Concierge team, providing exceptional service to visitors and colleagues in our new and exciting London SSC. As a valued member of our team, you will play a vital role in creating a welcoming and supportive environment, ensuring the best-in-class experience for everyone who enters our office. With a strong focus on customer service, stakeholder management, and effective communication skills, you will have the chance to work collaboratively within cross-functional teams and influence both internal and external stakeholders at all levels. Alongside a competitive salary, generous benefits package, and a range of learning and development opportunities, joining us means being part of a forward-thinking organisation that values teamwork, professionalism, and delivering excellence in all aspects of the role.
What you'll do
You will be an integral part of the Front of House Concierge team, responsible for delivering a welcoming and supportive service to create a best-in-class experience for visitors and colleagues. In this role, you will take the lead in customer service at the reception, ensuring a warm welcome for guests and colleagues. You will also maintain positive relationships with the building management team and front of house team to ensure excellent service for all visitors and the smooth delivery for our FM services. Additionally, you will provide support to the Facilities Management team during high-profile visitor visits and special events, assisting with guest registration, escorting visitors to event spaces or meeting rooms, and ensuring the overall condition and availability of meeting rooms. You will contribute to the Corporate Office Care Hub to provide assistance with walk-up queries from colleagues and escalate any issues with the Visitor management system to minimise downtime. With your strong customer service and front of house background, along with exceptional communication and stakeholder management skills, you will play a vital role in creating a positive and efficient environment for our office and its occupants. You will be crucial in ensuring a great colleague environment working with our key partners to ensure all colleague areas are clean and well stocked and well maintained. You will also support in ensuring spaces are regularly reset to align to our Next Level service aspirations.
Who you are
You are an experienced professional with a strong background in customer service and front of house operations. Your exceptional communication skills, both written and oral, allow you to provide a welcoming and supportive experience for visitors and colleagues at our multi-tenanted Holborn office. With your ability to work effectively with cross-functional teams and manage stakeholders at all levels, you contribute to maintaining positive relationships with sub-tenant support staff and ensure that customer service is consistently delivered at its best. Your keen judgement and ability to spot trends and issues enable you to address challenges promptly and proactively. As a dedicated member of the team, you play a vital role in enhancing the overall experience within our corporate office environment.
Essential criteria
- Demonstrable experience in a front of house or customer-facing role within a corporate or multi-tenanted office environment.
- Proven ability to manage and support high-profile visitor events, including guest registration, escorting, and meeting room coordination.
- Effective communication skills, both written and verbal, with evidence of engaging professionally with internal and external stakeholders.
- Track record of identifying and escalating operational issues, such as visitor management system faults or facility concerns, to ensure minimal disruption.
