<p>At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.</p> <p>&nbsp;</p> <p>Please note that there will be a requirement to travel to Mumbai on a few occasions throughout the year.&nbsp;</p> <p><b>About the team</b></p> <p>We’re building a strengthened Operational Excellence capability within Argos Commercial & Digital, bringing together our retained teams and Accenture Managed Services as one integrated function. Sitting at the centre of Argos, the Commercial & Digital division combines deep retail, digital and operational expertise to deliver excellent experiences across all our brands. As part of our Senior Process Owner community, you’ll work at the heart of this this by partnering closely with internal and offshore teams to simplify core processes, improve data quality, strengthen governance and drive continuous improvement so we can serve customers better and operate at pace.</p> <p><b>More about the role</b></p> <p>As a Senior Process Owner, you will lead the end-to-end management of core Commercial & Digital processes designing, prioritising and optimising how work flows across systems, teams and geographies. You will drive continuous improvement, resolve complex issues, and ensure that processes are governed, documented and operated in a way that supports trading priorities and strategic programmes. A key part of the role is providing clear direction, maintaining strong relationships and acting as the primary bridge between retained teams and Accenture Managed Services to deliver a seamless “one‑team” model with consistent SLAs and operational performance.</p> <p>You will use data and performance insight to shape decision‑making, steer process change and embed both Accenture-led and Sainsbury’s-led initiatives smoothly into BAU. This includes ensuring new ways of working, documentation and controls are fully understood and adopted across teams. The role also provides leadership to C4 and C3 colleagues and oversees relevant systems and tools, helping to mature our end‑to‑end processes and maximise the value delivered across Commercial & Digital.</p> <p><b>More about you</b></p> <p>You’re a hands‑on Senior process owner who is comfortable operating in a complex retail environment, with a strong understanding of how Commercial & Digital processes and systems connect. You use that knowledge to simplify and prioritise effectively, communicating clearly and making balanced decisions when priorities compete. Calm under pressure and data‑led in your approach, you can coordinate activity across multiple teams and geographies including offshore partners while facilitating workshops, building alignment and documenting decisions so everyone stays on track. Retail experience, especially within Buying & Merchandising, strengthens your ability to understand and influence end‑to‑end process performance.</p> <p>You bring deep process management expertise, strong commercial and digital awareness, and the confidence to lead across functions in fast‑paced environments. You diagnose complex issues, influence senior stakeholders and drive clear, aligned outcomes. Motivated and resilient, you work proactively and operate with a high degree of autonomy. You enjoy shaping process culture, coaching others and embedding new ways of working, and you are comfortable navigating ambiguity using insight, structure and cross‑functional leadership to deliver measurable improvements across Commercial & Digital.</p> <p><b>Essential Criteria</b></p> <ul> <li>Strong process management experience within Retail preferably within Buying & Merchandising with the ability to simplify, prioritise and improve end‑to‑end Commercial & Digital workflows.</li> <li>Proven ownership of end‑to‑end Commercial & Digital processes, with measurable improvements in efficiency, compliance, cycle time or data quality.&nbsp;</li> <li>Ability to lead complex issue resolution across multiple teams and systems including offshore partners with clear, documented outcomes.&nbsp;</li> <li>Skilled in using performance data and insight to define or monitor SLAs, identify risks and trends, and drive informed prioritisation and decision‑making.&nbsp;</li> <li>Experience designing, maintaining or enhancing process documentation, controls and governance routines to ensure consistent adoption in BAU.&nbsp;</li> <li>Strong cross‑functional leadership, with the ability to land process changes effectively across teams and geographies.&nbsp;</li> </ul> <p>&nbsp;</p> <p>We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).</p> <p><span>#LI-MB1 #ACDDigitalCommerce</span></p>